Service & Support
One year warranty, free installation and debugging, training and guidance
Service commitment
We strictly implement the "Letter of Commitment to After-sales Service", we believe that quality, system, comprehensive, fast service is the foundation of business development.
After years of continuous exploration and progress, we have formed the service concept of "customer as the core, quality as the first life of the enterprise".
With strict management, advanced technology to create the domestic first-class service enterprises as the goal, formulated the "standard management system, strict process control, ensure product quality, achieve customer satisfaction," the quality policy, adhere to the "user first" principle, to build a good sales service system, providing customers with high-quality pre-sale, sale and after-sale service.
Service tenet: fast, decisive, accurate, thorough and thorough.
Service goal: the service quality wins the user satisfaction.
Service efficiency: In case of equipment failure within or outside the warranty period, maintenance personnel can arrive at the site and start maintenance within 24 hours after the supplier receives the notice.
Service principle: the warranty period of the product is 12 months. During the warranty period, the supplier will repair and replace the damage of the parts caused by quality reasons outside the warranty period. The supplied parts will only be charged at cost.
Training & Learning
Recognize the potential of machines and make full use of them
Only with the harmonious cooperation between man and machine, can we have efficient packing process and smooth production.
Overall training learning is taught by an experienced and certified training team.
In a combination of theory and practice, your employees can acquire the ability and skills to learn immediately.
To realize the normal and efficient operation of the machine and improve the safety of operation.
Overview of Training Services：
Basic training: after acceptance or acceptance
Initial training: service technicians after commissioning
Specific training: after assembly, update or extension.It is based on basic training and machine operation instructions
Advanced training: the content depends on the requirements, and the training fee is specific to the supplementary components and machine
Installation and commissioning
Personalized packaging equipment, standardized work steps
Blister machines or packaging lines are, in most cases, tailored to your specifications. After installation and acceptance, we need to make final adjustments while you are ready to prepare the packaging materials and products for production. The equipment is then disassembled, transported and assembled in a production environment. And then we run the test run, and we're ready to do all the on-site acceptance tests according to the standard set out in the contract. Acceptance is recorded in the Detail agreement. This will guarantee in writing that your equipment will be used as planned.
Service process：
check and accept by Chengda.
Proper disassembly and transportation.
Assembly shall be carried out by qualified personnel on site.
Re acceptance of the machine and record in detail.
Support through personnel training and production assistance.
Final mode and acceptance.
Contact Us
You can contact us in the following ways
Hot line：+86 400-0605-567
Tel：+86-577-66606311
E-mail：cd@cd-cn.com
Add：No.178 Donger Road,Building 21,Small and Micro Park, Gexiang New District,Economic Development Zone